Frequently asked questions

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The JAVA plugin required for the operation of the application may not be correctly installed or your version may not be compatible with your current operating system. To resolve this issue, click here: https://www.java.com/en/download/, and choose the latest 32-bit version for your operating system (windows, Linux or MAC). If after installing the version above the messenger still does not work, please contact our customer service : customer@doyoukiss.com. Please make sure to provide us with the maximum of information about your problem (equipment, browser, operating system, ...)
No problem, just go to the login page by clicking on "Login" in the main menu. Then click on the link "Forgot your password?" which is under the identification form. Then enter the email address used during the registration to receive an automatic message that will allow you to reset your password. If you do not receive this email after following this procedure, please check your Spam / Junk Mail folder.
The photos and the presentation texts must be checked and validated by our moderation team. The moderation team is available 24/7 in order to ensure an optimal level of service and that all requested are moderated in a timely manner. If after 24 hours your photos or texts are still not validated, contact customer service at this address customer@doyoukiss.com. Our team will answer your request as soon as possible.
From your profile, you can upload a picture of yourself by clicking on "My profile picture". Please note that all photos not containing an actual person will be rejected (objects, motorcycles, landscapes, animals, ...) as well as any photos that could infringe our charter. Photos are subject to moderation and validation before effective publication on your profile. Only JPG, GIF and PNG files are allowed. The file must not exceed 2 MB. To optimize your chances, we advise you to upload a photo of your face.
Your profile and album photos must be validated by our moderation team. They must abide to the charter otherwise they will be systematically refused. Henceforth, it is forbidden to publish photos containing nudity, genitalia, infringing the rights of third parties (celebrities). For your main profile photo, pictures not portraying an actual person are also prohibited (animals, landscapes, objects, ...). Finally, no other person than you should appear on the pictures.
As for the photos, the profile descriptions are systematically checked before being validated by our moderation team. They must abide to the charter, otherwise they will be systematically refused. Your presentation text must refrain from any defamatory text or foul language.
When you visit a member's detailed profile, chat with them in chat, or read a private message, a "Report this member" link allows you to alert the moderation team. You can name a member, for example, who asks for money, threatens you, pretends to be another person, or you think is underage. To help us handle your report as efficiently as possible, please indicate the reason for the reporting the member and provide as much detailed information as possible. Unwanted members engaging in malicious acts will be systematically blocked from the service and have their account terminated.
When you visit a member's detailed profile, chat with them in chat, or read a private message, a "Block this member" link allows you to block a member. When you block a member, he or she can no longer see your profile page, they cannot chat with you in the chat, or send you a private message. You can decide to unblock a member whenever you want.
When you visit the profile of a member that you have blocked, a link "Unlock this profile" allows you to revert your decision to block the member. The member in question will then be able to visit your profile page again, chat with you in the chat and send you private messages. When you unblock a member, you can decide to warn the member in question or decide to do it so silently, without being providing them with a message.
Just follow the same steps as adding your first profile picture and check the "Use as profile picture" box. To use a photo that has already been uploaded, just click on the icon that appears next to the photo you want to put in profile photo. These icons only appear on the photos in the "Profile Photos" album.
Only members that you have accepted as friends can see your private photos. Attention, if an album is private with public photos inside, only your friends will be able to see them.
Just go to your profile editing page, click on "Settings" and uncheck the notifications you do not want to receive. Be careful, however, because if you do not receive notifications, you reduce your chances of meeting people. Indeed, notifications allow you to be instantly informed of the activity on your account and thus allowing to communicate with other members in a timely manner. If you take too long to respond, you may miss great opportunities.
You must contact our customer support interface by clicking on the "Customer Support" link at the bottom of the page. You can identify yourself with the access codes received by email when creating your account to manage your subscription yourself. You can also contact our customer service available 24/7. Our customer service is available by phone, email but also live chat. Feel free to contact us at anytime.


If you do not find an answer to your question above, you can contact our customer service by phone, email and live chat. To contact our customer service, click on the link Customer Service" at the bottom of all pages of our website.